Shipping Policy

1. Where We Ship

We currently ship to the following countries:

• United States

• Canada

• United Kingdom

• Mexico

If your country isn’t listed but you'd love to shop with us, send us an email—we’ll do our best to help!

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2. Order Processing Time

• Orders are processed within 1–3 business days after you place your order.

• Orders made on weekends or holidays will be processed the following business day.

• Once shipped, you’ll receive a tracking number via email.

 

3. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight. Delivery estimates:

CountryStandard ShippingExpress Shipping (if available)

United States3–7 business days1–3 business days

Canada5–10 business days2–5 business days

United Kingdom5–10 business days2–5 business days

Mexico5–12 business days2–6 business days

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or holidays.

 

4. Eco-Friendly Packaging

We believe in thoughtful shipping. All our packaging materials are recyclable, biodegradable, or reused when possible—because we care about the planet just as much as we care about play.

 

5. Order Tracking

You'll receive a shipping confirmation email with a tracking number once your order has been dispatched. If you don’t see it, check your spam folder or reach out to us.

 

6. Delays & Support

Unexpected delays can happen. If your package hasn’t arrived within the estimated timeframe, just email us—we’ll gladly look into it for you.

 

7. Lost or Damaged Orders

• If your package is lost in transit, we’ll work with the carrier to resolve the issue.

• If your items arrive damaged, please contact us within 7 days of delivery with your order number and photos, and we’ll make it right.