Refund Policy

A legal disclaimer

1. Return Eligibility

You may return items within 14 days of receiving your order if:

• The item is unused and in its original packaging

• You have proof of purchase (your order confirmation email or receipt)

• The item is not a final sale or custom product

📦 We currently do not accept returns for used, damaged (from misuse), or dishwasher-damaged items.

 

2. How to Start a Return

To initiate a return:

1. Email us at [Insert Contact Email] with your order number and reason for the return.

2. We’ll confirm if the item is eligible and provide return instructions.

3. Once we receive and inspect your return, we’ll issue a refund or exchange based on your request.

⚠️ Return shipping costs are the responsibility of the customer unless the return is due to a defect or fulfillment error.

 

3. Refunds

• Refunds are processed to your original payment method.

• Please allow up to 5–10 business days for your refund to appear, depending on your bank or card provider.

• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

Need a different item or replacement? We’re happy to offer exchanges for eligible items. Just reach out and we’ll help you set it up.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please email us within 7 days of delivery with photos and your order number. We’ll make it right as quickly as possible.

6. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

• Used toys

• Custom or personalized items

• Items damaged due to improper care (e.g., placed in dishwasher)